Delivery and Carriage Information
We arrange to deliveries every day of the week, right across the UK, Europe, Scandinavia and the rest of the World.
Like you, we are very aware of the increasing costs of delivery services and we work hard to negotiate the very best rates with our suppliers to keep costs to a minimum but without compromising on the quality of the services provided.
Our delivery services are provided at or below cost and we never add any extra margin. We can usually arrange delivery to your work address if this is more convenient but home addresses are also required for validation and security.
All guitars and larger items will be very carefully checked, packed and dispatched rapidly, often the same day. Deliveries are tracked and insured and we will also email you all the tracking data so you can also keep an eye on progress yourself. We will always try and arrange delivery within 24 hours wherever possible but please tell us if you want to delay delivery.
In the UK we use either DHL or Parcel Force Express Services. Please note that deliveries to the Scottish Highlands and Islands and Northern Ireland have a small extra charge, Please select the correct destination at the checkout stage.
In Europe we prefer to use DHL Air Express which provides a 24 hour delivery to many European cities and deliveries rarely take longer than 2 or 3 days. All our deliveries are tracked and fully insured.
Within the EU only - we may be able to offer a lower cost and slower road service – this is suitable for larger or heavier deliveries where Air Express may not be economic.
Elsewhere in the World we will most often use DHL Air Express.
We consolidate delivery of multiple items whenever possible to reduce delivery costs. We will always try and ship all ordered items within the one package and consolidate the costs of shipping. For some unusual sizes, shapes or weights this is not always possible and we may need to contact you to discuss the best methods and costs. This is particularly true when shipping by Air Express.
Packaging will often be a mix of new and reused materials. This keeps down costs and helps to minimise waste.
Small items may be delivered by national Postal service and normally require a signature and proof of delivery but are not tracked.
Customs Charges are always the responsibility of the customer. All goods sent outside the EU/EEC will be supplied with all the necessary paperwork and commercial invoices stating the full value of the goods shipped.
Telephone Numbers are essential to ensure that the local delivery service can contact you directly to assist with the final delivery of your order. We cannot ship outside the UK without a contact number.
Friday dispatch of guitars should be avoided whenever possible. We will normally defer Friday dispatch until the following Monday so as to avoid your instrument spending the weekend in a depot or delivery van where it risks unnecessary damage from handling and heat and cold. Please contact us if you really do want us to dispatch on a Friday and we will of course assist.
Saturday deliveries can be arranged for some addresses at extra cost so please speak to us if this is required .
British Forces: Pleases contact us to discuss the best delivery method to suit you.
We will not deliver to Hotels, student accommodation or PO BOX numbers unless we have spoken and agreed how to ensure receipt of the delivery. These services are not impossible but we do need to take more care.
Please do not hesitate to contact us to discuss your delivery and shipping requirements before ordering and we will do our very best to ensure that your order arrives where and when you need it, at the best possible cost.